Time to Pull Up Our Socks

Posted by Christine on July 17, 2011 under Uncategorized | 2 Comments to Read

Like most people, I have one eye on the debt ceiling and unemployment debate.  Sorting reality from spin and the juvenile drama reminds me of decades ago university student government meetings.  It’s also reminiscent of some management team meetings where one spends enormous energy sorting the facts from all the hooey.

What strikes me as troublesome is the colossal disconnect between the perspectives of government, companies and the general public. Their focus is telling of the disconnect: The next election cycle, next financial earnings report, and when the next set of bills are due.  The lack of common ground or shared goals between these three perspectives is undermining our future.

Admittedly I’m not an economist, and am wise enough to not play one on TV, but nowhere in all these discussions is an acknowledgement that the collective “we” are in new territory.   Old rules don’t apply – this is not Paul Volker’s 1980s crisis nor is it like post-Great Recession.  While the raging debate about Keynes vs. Friedman is always interesting; it doesn’t apply.

Instead of trying to hold on to the ‘normal’ of yesteryear while singing,  teary eyed, Barbara Streisand’s  ’The Way We Were’, we should let go and embrace what can be.  That doesn’t mean I’m advocating not increasing the debt ceiling.  The potential I see, and am focused on, is a unique opportunity we have to shape a new global economy that leverages our collective strengths in new ways.

The strengths as I see them are:

  1. A highly skilled workforce with fresh thinking on how to deliver value.  The generation entering the workforce hold radically different ideas on what defines value and the relationship businesses should have with the environment and society. Partner these workers with baby boomers who are not retiring and you have a marriage of fresh thinking with wisdom.
  2. Entrepreneurial employment models.  The model of hiring scores of full-time employees has proven to hamper company agility and growth. The examples are everywhere – Nokia, RIM, HP.  It is like putting blinders on a prize race horse that knows how to run one course – a loop. Companies that hire only key employees in strategic core competencies and employ teams of contract, part-time, consultants, contingent workers for other roles and activities find they are better able to be market-responsive, nimble, and stay on top of emerging trends; the blinders come off.
  3. Building value based on the community level needs.  Whether its social entrepreneur-ism, green energy, water management, new models of agribusiness, travel or healthcare there is tremendous opportunity (and profit) in meeting the needs of the global community.  Granted these aren’t easy problems to solve but neither was the invention of the light bulb or the telephone; therein lies the opportunity to innovate and invent the next economic cycle.
  4. Global communities and tribes.   We are as intricately interwoven in the economies of other countries as they are interwoven with us.  Customers with needs are everywhere and it doesn’t matter whether they are in Brazil, Russia or in Des Moines.  Social media has made the world smaller, more intimate, and customers more accessible.  Understand the global customer and deliver meaningful value by serving them with the best resources, regardless of where they are located.  There is a lot of opportunity for growth in markets around the world, if we just look at them through different lens.
  5. Renaissance of leadership and self actualization.   The Dark Ages of leadership has led to a Renaissance of the Aware Leader.  The rise in coaching – both leadership and life – points to the realization that emotional intelligence and compassionate leadership results in stronger, more profitable companies. Employees, be they permanent and contingent, who are following their bliss are more productive, innovative and efficient.  And a new level of leadership is a core requirement to creatively building companies that leverage new business models rooted in new forms of value delivery.

The opportunity I see to drive economic growth is tremendous.  Granted it’s scary but the alternative is even more frightful.  As my dad used to say, “time to pull up your socks and get moving.”

Mi6 and I talk Alignment

Posted by Christine on July 1, 2011 under Uncategorized | Be the First to Comment

In this episode of the the B2B Specialists podcast Chris Herbert of Mi6 interviews me.   Get yourself a cup of coffee, tea or something stronger and enjoy the interview.

NOTE: There may be a 30-60 second commercial that precedes the interview

00:01 We learn a bit about Christine’s experience, background and her research and successes on sales and marketing alignment. Christine believes that B2B marketing is at a key junction in its evolution within companies.

02:40 Christine identifies key symptoms and causes of misalignment. They include: lack of understanding of how customers buy and want to be marketed to, obsession with internal alignment of functional groups and internal conflict caused by zero sum game budgets.

6:45 We turn the conversation to the role CEOs have to play to ensure sales and marketing alignment can be achieved. It’s a combination of past experience, culture and accountability. (For a post on this topic see below)

10:45 Christine describes the three stages companies go through in the journey to marketing and sales alignment. Knowing what stage a company is in helps determine what they need to do in order to move the needle to alignment. She uses “all hands meetings” as an example activity and when it’s best used in the alignment process. (For a post on this topic see below)

16:46 We move the conversation metrics. This was very interesting because Christine talks about what an aligned organization should be measuring. She talks about measuring end-to-end conversions, revenue diversity and outcome profitability (versus product profitability). Marketing needs to promote, communicate and position brands and solutions to specific outcomes. I’d like to explore this with Christine in another podcast because it’s very interesting. Marketing is at an important crossroad in today’s B2B organizations.

22:25 We talk about what Christine has planned next for her sales and marketing alignment research and how’s she is helping companies achieve alignment.

Related Posts:
Why CEOs Can’t Blame Marketing or Sales for Lack of Alignment
The 3 steps to marketing and sales alignment
Three Metrics to Measure Sales and Marketing Alignment
Marketing, Lead Generation and Selling to CIOs
Inside the Mind of the B2B Tech Buyer

Chris Herbert is the founder of Mi6. Mi6 is a B2B (Business to Business) marketing and business development agency dedicated to helping companies build their brands and develop commercial relationships. He is the founder of ProductCamp Toronto and the Hi-tech community Silicon Halton. He tweets under the handle @B2Bspecialist.